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Terms and Conditions


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These terms and conditions, as may be amended from time to time, applies to all services, directly or indirectly, are available online, through any mobile device, by email, or phone. By accessing, browsing and using our website or one of our applications through whatever platform (later referred to as "website") and / or by completing a reservation, you acknowledge and agree to read, understand and agree to the terms and conditions set forth below (including privacy policies).

These pages, the content and infrastructure of these pages, as well as hotel reservation services provided by these pages and through the website ("Service") is owned, operated and provided by TravelEsia.co (later be called "TravelEsia.co or "we"), and is available for non-commercial personal use only, subject to the terms and conditions listed below.

Scope of Our Services

Terms and condition

Through this website, we (TravelEsia.co), provide an online platform through which hotels (including all types of temporary accommodation) can advertise their rooms for reservation, and through which visitors can make a reservation. By making a reservation through TravelEsia.co, you will enter into a direct contractual relationship (legally binding) with the hotel you message. Since the time of making your reservation, we act only as an intermediary between you and the hotel, send details related to the hotel reservation and send you a confirmation email for and on behalf of the hotel.

When providing our services, the information we uncover is based on information provided by the hotel to us. Related to that, hotels are given access to the extranet where they are fully responsible for updating all rates, availability, and other information are displayed on our website. Although we will use the skills and attention to fitting in performing our services we will not verify if, and can not guarantee that, all information is accurate, complete, or correct, and we do not hold responsibility for any errors (including errors made or clerical errors), any disturbance (either due to damage (temporary and / or part), repair, improvement, or maintenance of our website or otherwise), any information that is inaccurate, misleading, or incorrect, or the information is not submitted. Each hotel remains responsible at all times for the accuracy, completeness or correctness of information (descriptive) (including the rates and availability) displayed on our website. Our website is not and should not be considered a recommendation or promotion of quality, service level, or the ranking of the best available hotel.

Our services are available only for personal and non-commercial use. Therefore, you are not allowed to resell, placing deep-link, use, copy, monitor (eg spider or filing (scrape)), display, download or reproduce any content or information, software (software) , product, or any of the services available on our website for a commercial purpose or activity or anything competitive.

Prices and Best Price Guarantee

Best Price guarantee
The prices on our website are very competitive. All prices on this website are per room TravelEsia.co for the entire duration of your stay and displayed include VAT and all other taxes (subject to changes in such taxes), unless stated differently on our website or in the confirmation email.

Sometimes cheaper rates are available on our website for a specific stay at a hotel, however, the tariffs imposed by the hotel may have specific terms and conditions, for example, relating to cancellation and refund. Please check the room details and rates carefully about such provisions before making a reservation.
If you look at the price crossed out, it means we have to compare the rates offered by the third-highest rate (to be) paid by another customer who made a reservation for a room or similar room within a period of 30 days before and 30 days after your stay . This means that you get the same room with a lower price than another customer who has booked the room.

We want you to pay the lowest price possible for your stay at a hotel. If you find your hotel room, with the booking conditions and excess of the same, the lower price on the internet after you place an order with us, we will match the difference between our rate and the lower rate under the terms and conditions of "Best Inside ".

Exchange rate converter on the website is only for information purposes only and should not be relied upon as accurate and real-time; actual rate may vary.

Wisdom

Wisdom

TravelEsia.co uses high ethical standards and respects your privacy. Unless disclosure is required by law in any court-related and disclosure of your name, email address, and your credit card details for completing your booking with the hotel according to your choice, we will not disclose your personal information to third parties without your consent . However, we reserve the right to disclose your personal information to (group) affiliated companies (inside and outside Indonesia), including our employees and employees of the (group) company our affiliates and agents and our trusted representatives who have access to information this with our permission and who need to know or need to have access to this information to perform our service (including customer services and internal investigation (audit / compliance)) for and to your advantage. Please see privacy policy for more information

No cost

Our service is free. Not the same as others, we will not charge you for our service or add to your cost (order) in addition to the room rate. We will not charge on your credit card, as you will pay the hotel directly for your stay.

Credit card

Credit Card

Hotels require credit card details to guarantee your reservation. Therefore, we will send your credit card information directly to the hotel where the booking is made and we may also verify (ie Meng-authorize) your credit card. To protect and encrypt your credit card information while in transit on our side, we use technology "Secure Socket Layer (SSL)" for our service.

For specific rates and special offers, please note that you may krredit card will be pre-authorized or charged (sometimes without any option for a refund) upon reservation and confirmation of booking. Please see the room details thoroughly for such provisions before making your reservation.

In the case of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies will bear the risk and cover all the costs arising from such fraud or misuse, which may sometimes be affected by a reduction (magnitude reduction is different for each bank). If the credit card company or bank charges on your reduction from unauthorized transactions from a reservation made on our website, then we will pay you the cost of this reduction with a maximum value of £ 500,000. To indemnify you, please make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us directly via email (marketing@travelesia.co). Please state 'credit card fraud' ('credit card fraud') in the title of your email and provide us with evidence of the fees charged (ie, the policy of the credit card company / bank). This compensation policy only applies to credit card reservations made using a secure server TravelEsia.co and unauthorized use of your credit card from our fault or negligence and not from your mistakes when using the secure server.

Cancellation

Cancellation
By making a reservation at the hotel, you accept and agree to the cancellation policy and no-shows from the hotel, and all terms and conditions (provision) of hotel that additional charges may apply for booking or during your stay, including the services provided and / or products offered by the hotel (terms and conditions can be obtained from the hotel providing hotel related). Cancellations and no-shows general policy of each hotel are available on our website at the hotel information pages, during the reservation process, or in the confirmation email. Please note that certain rates or offers are not eligible for cancellation or alteration. Please check the room details thoroughly for such provisions before making your reservation.

If you want to review, adjust or cancel your reservation, please refer to the confirmation email and follow the instructions. Please note that you may be charged for cancellation in accordance with the hotel policy regarding cancellation and no-shows. We advise you to read the cancellation policy and no-shows the hotel carefully prior to making a reservation.

Further correspondence

correspondence
By making a booking, you agree to receive (i) an email which we will soon (TravelEsia.co) or partner (tripesia.com) sent to you before your check-in date, which include information on your destination as well as information and offers particular (including offers from third parties as far as you have chosen yourself) associated with booking and destination, and (ii) an email which will be sent after your stay at the hotel, to invite you to fill guest reviews. Apart from the confirmation email that includes confirmation of booking, e-mails related to alteration or cancellation of the booking - including email reminders if you do not finish your booking correspondence from us or the hotel of your booking, invitations guest reviews and e-mails that are have your own choosing, we will not send you notifications, emails, or other correspondence (prompted or without being asked), unless you have specifically agreed.

Ranking and Guest Reviews

Rangking and review
The default settings of ranking in our website is the 'Recommendations' (or something) ("Ranking Default"). For your convenience, we also offer other ways to rank the hotel. Please note that the default ranking is made through an automated ranking system (algorithm) based on several criteria.

Form your guest reviews are completed may be (a) uploaded-to hotel information page related to our website for the sole purpose of inform (potential) customers of your opinion of the (level of) service and the quality of the hotel sector, and ( b) (partial or total) is used or placed by TravelEsia.co sole discretion (eg for marketing, promotion, or increase our service) on our website or other social media platforms, such as newsletters, special promotions, applications, or other media owned, held, used, or controlled by TravelEsia.co. We reserve the right to adjust, refuse or remove review forms in accordance with our policies. Guest review form should be regarded as a survey and does not include the supply (further commercial), invitations, or incentives of any kind.

Rejection

Rejection
In accordance with the restrictions set forth in these terms and conditions and to the extent permitted by law, we are only responsible for the direct damage that happened, paid by, or happen to you that due to our lack of liability related to our service, to the total amount of the total cost of your booking, as listed in the confirmation email (whether for one event or series of connected events).

However, neither we nor the staff, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate partners (distributors), licensees, agents or others involved in creating, sponsoring, promoting, or otherwise provide This website and its contents, be liable for (i) any loss or damage which may be punished, special, indirect and consequential damages, loss of production, loss of profits, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim , (ii) any inaccuracy relating to information (descriptive) (including rates, availability, and rankings) of the hotels available on our website, (iii) a service provided or product offered by the hotel, (iv) any (direct, indirect, consequential or otherwise be punished), losses, or costs suffered, incurred or paid by you, due to, arising out of, or connected with the use, inability to use or delay of our website, or (v ) for any injury (personal), death, property damage, or damage (direct, indirect, consequential or otherwise be punished) others, losses, or costs suffered, incurred or paid by you, whether caused by acts (laws ), fault, breach, negligence (which is outrageous), a deliberate malicious act, omission, non-performance, errors in the presentation, tort, strict liability by or (partially or entirely) associated with the hotel (staff, directors, employees, agents, representatives or affiliated companies), including any cancellation (in part), the transfer order, strike, force majeure or other events beyond our control.

TravelEsia Corporation

Jln.Denai No.5a Po Box 20227
North Sumatera - Medan - Indonesia
Office Phone : 
Untuk Pelanggan Dalam Negeri : 061-77010004
For International Market : 6261-76500030

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